Dear $buyer,
We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！
Best Regards
$myname
譯文：我們已收到妳的訂單，但訂單似乎未付款。如果在價格和尺寸上有什麽能幫助的，請隨時與我聯系。當付款完成，我將立即備貨並發貨。謝謝！
提示：請根據您產品自身特點對描述內容進行修改。
02已付款訂單
Dear $buyer,
Your payment for item XXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!
Best Regards
$myname
譯文：您的訂單編號為XXXXXX的款項已收到，我們將在承諾的XXX天內發貨，發貨後，我們將通知妳貨運單號。如果您有任何問題請隨時聯系我。謝謝！
提示：請填上您的訂單號和發貨天數。
03發貨後
Dear $buyer,
The item XXXXXX you ordered has already been?shipped out and the tracking number is XXXXXX. The shipping status is as follows: XXXXXX. You will get it soon. Thanks for your support!
Best Regards
$myname
譯文：訂單號為XXXXXX的貨物已經發貨，發貨單號是XXXXXX，運輸方式是XXXXXX，訂單狀態是XXXXXX。您將會很快收到貨物，感謝您的支持和理解。
提示：請填寫訂單號、發貨單號、運輸方式和發貨日期。
04詢問是否收到貨
Dear $buyer,
According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on DHgate.com. If not, please let me know. Thanks！
Best Regards
$myname
譯文：EMS網站顯示您已收到貨物。如果您已收到貨物請到敦煌網確認，如果有問題請告知我。謝謝！
提示：可根據您貨物的實際情況進行更改。
05客戶投訴產品質量有問題
Dear $buyer,
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
Best Regards
$myname
譯文：很抱歉聽到發給您的貨物有殘損，我在發貨時再三確定了包裝沒有問題才給您發貨的。殘損可能發生在運輸過程中，但我仍舊因為帶給您的不便深表歉意。當您下次從我這購買時，我將會給您更多的折扣。感謝您的諒解。
提示：請根據投訴的實際情況進行更改。
06訂單完成
Dear $buyer,
I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.
Thanks！
$myname
譯文：我很高興地看到您已收到貨，感謝您的支持。希望您滿意，並期待著在將來與您做更多的生意。
07提醒買家給自己留評價
Dear $buyer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.
Best Regards
$myname
譯文：感謝您繼續支持我們，我們正在改善我們的服務，質量，采購等。如果您可以給我們壹個積極的反饋，我們會非常感激，因為這對我們來說是壹個很大的鼓勵。如果有什麽我可以幫助，不要猶豫請告訴我。
08貨物斷貨
Dear $buyer,
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXX.If there’s anything I can help with, please feel free to contact us. Thanks！
Best Regards
$myname
譯文：真是對不起，您訂購的產品目前缺貨，我會與工廠聯系什麽時候能補上，並將隨時告知妳。以下鏈接提供的產品也很不錯XXXXXX，您可以看看。有什麽我可以幫忙的，請隨時與我們聯系。謝謝！
提示：請在橫線處添加同類產品的鏈接。
09折扣
Dear $buyer,
Thanks for your message. Well, if you buy both of the XXXXXX items, we can offer you a XXXXXX% discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions.
Thanks & Best regards!
$myname
譯文：感謝您給我信息。目前我們正在進行促銷，如果妳購買了XXXXXX個產品，我們可以為您提供XXXXXX %的折扣。壹旦我們確認您的付款，我們將及時發貨。如果您有任何進壹步的問題，請隨時與我們聯系。謝謝！
提示：請添寫希望買家購買的件數和您所能提供的折扣。
10買家議價
Dear $buyer,
Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!
$myname
譯文：感謝您對我們產品的興趣，但很抱歉我們不能給您更低的議價。事實上，我們的上市價格是經過精心計算的且合理的，它已經讓我的利潤有限。但如果您壹個訂單購買超過XXXX件，我們將給妳XXX %的折扣。有任何問題請聯系我。謝謝！
提示：請添加希望買家購買的件數和您所能提供的折扣。
11大量訂單詢價
Dear $buyer,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply.
Regards！
$myname
譯文：感謝您的詢問，我們很誠摯的希望跟您做生意。壹個樣品的運費需要XXXX美元，如果您壹個訂單訂XXX件產品，我們可以為您提供批量價格XXXX美元/件。期待著您的答復。謝謝。
提示：請填寫妳產品的價格，購買件數和優惠價格。
12買家要求免運費
Dear $buyer,
Sorry, free shipping is not available for orders sent to XXXXXX. But we can give you a XXX% discount of the shipping cost.
$myname
譯文：很抱歉，到XXXXXX不能免運費的，但是我們可以在運費上給妳XXX %的折扣。
提示：請填寫地區和運費折扣。
13
未付款訂單改完價格再次催款
Dear $buyer,
We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.
Best regards!
$myname
譯文：我們已經為您重置價格並給您原運價XXX％的折扣。如妳所知，運輸成本非常高，而我們提供的價格比市場價格低，我們從這個產品中賺取不了多少利潤。希望您滿意，並隨時與我聯系。
提示：請填寫運費折扣。
14買家對於妳的產品表示懷疑
Dear $buyer,
I am very glad to receive your message. Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you.
Regards
$myname
譯文：我很高興收到妳的郵件。雖然我在DHgate沒有多少評價，但我壹直在Ebay做業務多年，我對我的產品很有信心。此外DHgate提供第三方擔保支付服務，這意味著付款將不會發放給賣方，直到您對產品質量和交易非常滿意。希望能夠與您長期合作，謝謝。
15發貨幾天後買家沒收到貨
Dear $buyer,
We sent the package out on XXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXX. I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.
$myname
譯文：我們已經在XXX月XXX號發送包裹，根據您的反饋，我們已經聯系貨運公司並確認問題。我們將找回原來的包裹並重新寄送,新的貨運單號是XXXXXX,使用的是UPS。我對此感到十分抱歉，希望您能盡快收到。有任何疑問，請告訴我。
提示：請填寫發貨日期和貨運單號。
16向買家推薦新品
Dear $buyer,
As Christmas/New year/…… is coming, we found XXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXX. Please click the following link to check them out XXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.
Regards
$myname
譯文：隨著聖誕節/新年/……的來臨，我們發現XXXXXX產品擁有壹個大型潛在市場。我們有大量的暢銷的XXXXXX產品。請單擊下面鏈接XXXXXX查看它們。如果妳壹個訂單購買XXX件我們可以給批發價格。感謝您的惠顧。
提示：請填寫產品名稱、產品鏈接地址和購買件數。
17收到好評後
Dear $buyer,
Thank you for your positive comment. Your encouragement will keep us moving forward.We sincerely hope that we’ll have more chances to serve you.
$myname
譯文：感謝您的積極評價。您的鼓勵是我們前進的動力，我們真誠地希望能有更多的機會為您服務。