淘寶上的賬戶凍結分兩種。
1因嚴重違規被凍結，這個時間基本是永久的。
因嚴重違規被永久凍結。這時候就需要聯系淘寶客服了。點擊淘寶首頁，找到適合自己身份的服務熱線。與客服溝通協商。
2，因為異地登陸，淘寶暫時凍結，限制登陸。
如果遠程登錄被凍結，使用移動電話解凍帳戶:
(1)，打開/www。AliPay.com/"target = " _ blank " title = "/" >/，輸入您的支付寶賬號和登錄密碼，點擊登錄。
/iknow-pic . cdn . BCE Bos . com/aa 18972 BD 40735 fa 646 c 29 f 990510 FB 30 e 2408d 5 " target = " _ blank " title = " " class = " ikqb _ img _ alink " >/iknow-pic . cdn . BCE Bos . com/aa 18972 BD 40735 fa 646 c 29 f 990510 FB 30 e 2408d 5？x-BCE-process = image % 2f resize % 2Cm _ lfit % 2Cw _ 600% 2Ch _ 800% 2c limit _ 1% 2f quality % 2Cq _ 85% 2f format % 2Cf _ auto " esrc = "/aa 18972 BD 40735 fa 646 c 29 f 990510 FB 30 e 2408 D5 "/>；
(2)系統提示“您已請求暫停或終止支付寶服務。如需恢復，請通過手機申請自助恢復”。申請銷戶時留下有效手機號的，可以點擊手機申請自助解凍。
/iknow-pic . cdn . BCE Bos . com/2 cf 5 e 0 Fe 9925 BC 3166 c 666d 850 df 8db 1ca 1370d 2 " target = " _ blank " title = " " class = " ikqb _ img _ alink " >的鏈接。/iknow-pic . cdn . BCE Bos . com/2 cf 5 E0 Fe 9925 BC 3166 c 666d 850 df 8db 1ca 1370d 2？x-BCE-process = image % 2f resize % 2Cm _ lfit % 2Cw _ 600% 2Ch _ 800% 2c limit _ 1% 2f quality % 2Cq _ 85% 2f format % 2Cf _ auto " esrc = "/2 cf 5e 0 Fe 9925 BC 3166 c 666d 850 df 8db 1ca 1370 D2 "/>
(3)輸入您的支付寶賬戶名稱，然後輸入賬戶暫停時的手機號碼，點擊下壹步。
/iknow-pic . cdn . BCE Bos . com/4b 90 f 603738 da 9779 e 81e 16 bbe 5198718e 3c 0 " target = " _ blank " title = " " class = " ikqb _ img _ alink " >/iknow-pic . cdn . BCE Bos . com/4b 90 f 603738 da 9779 e 81e 16 bbe 51f 8198718e 3c 0？x-BCE-process = image % 2f resize % 2Cm _ lfit % 2Cw _ 600% 2Ch _ 800% 2c limit _ 1% 2f quality % 2Cq _ 85% 2f format % 2Cf _ auto " esrc = "/4b 90 f 603738 da 9779 e 816bb 51f 8198765438
(4)檢查申請銷戶時手機上收到的校驗碼，輸入校驗碼，點擊確定。
/iknow-pic . cdn . BCE Bos . com/8435 e 5 DDE 71190 ef5c 51f 59 fc 01b9d 16 fcfa 60 c 3 " target = " _ blank " title = " " class = " ikqb _ img _ alink " >/iknow-pic . cdn . BCE Bos . com/8435 e 5d de 71190 ef5c 51 f59 fc 01b9d 16 fcfa 60 c 3？x-BCE-process = image % 2f resize % 2Cm _ lfit % 2Cw _ 600% 2Ch _ 800% 2c limit _ 1% 2f quality % 2Cq _ 85% 2f format % 2Cf _ auto " esrc = "/8435 e 5d de 71190 ef5c 51 f59 fc 01 b9d 16 fcfa 600
(5)支付寶賬戶恢復成功。
/iknow-pic . cdn . BCE Bos . com/6159252 DD 42 a 2834 c 714b 55 b5 c 9 ea 15 cebf 33 " target = " _ blank " title = " " class = " ikqb _ img _ alink " >的鏈接。/iknow-pic . cdn . BCE Bos . com/6159252 DD 42 a 2834 c 71d 514b 55 b5 c 9 ea 15 cebf 33？x-BCE-process = image % 2f resize % 2Cm _ lfit % 2Cw _ 600% 2Ch _ 800% 2c limit _ 1% 2f quality % 2Cq _ 85% 2f format % 2Cf _ auto " esrc = "/6159252 DD 42 a 2834 c 71d 514b 55 b 5c 9 ea 15 cebf 33 "/>
註:壹部手機壹天只能收到三次驗證碼。如果超過該數量，會提示手機驗證次數超限，直到當天24點後才能再次使用。